Customized application of robotic process automation

It is very common to see that robots evoke physical mechanisms in people’s mind that are able to execute the processes they are designed for. Unlike this perception, Robotic Process Automation, RPA, technology employs software robots in carrying out processes with a speed and accuracy that is beyond the human reach. They perform repetitive processes as many times as requested, working around the clock, without any sign of fatigue, every time with the same level of quality. Basically the benefits are indisputable. The technology itself is not revolutionary however the marginal value it creates in varying sectors is extraordinary. Therefore, the fundamental target should be to establish the environment and services for robotics implementation with the purpose of generating the most value out of the RPA concept in the organization. This requires a compliant infrastructure with the right design principles.

With this target in mind, the value should also be generated in the fastest and safest way. In this sense, a robotics solution should enable business users to develop robots without leaving any room to be non-compliant. On this way, the issue to be dealt with at the very beginning is the placement of robotics solution in the organization with the engagement of relevant parties. The solution space to this issue is extensive and therefore requires profound analysis. Typical questions on this matter are; should each robot be considered as a software and go through all the processes of traditional software development steps or should robots be considered as end-user-computing tools or should they be considered somewhere in between? This requires investigation of process characteristics, main reasons behind the compliance requirements, availability and maturity of test environments, operations risks analysis and legal angle. The challenge lies especially on the areas where the compliance requirements and robotics efficiency become conflicting objectives. Outcome of this analysis will set the boundaries on how extensive and how fast robotics be applied.

In the second place, standardization of all processes for robotics implementation starting from analysis of the operation to be robotized until the deployment of robot into production plays the most significant role. This will ensure deployment of robots to be performed correctly from both operational perspective and IT requirements. A flaw in the standardization of robotics implementation will be faced as a scalability issue with increasing number of robotics implementation in the organization.

Although there is not one solution fitting to all, there are lessons and principles that can be deducted from any RPA solution approach and be transformed to other practitioners.

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Hakan Akillioglu, Robotic Process Automation Solution Lead, Nordea

Hakan is one of the speakers on our conference Software Robotics och Intelligenta Processer February 7th. He will tell you more about how to design the enabling infrastructure to ensure scalable solutions and step forwards for advanced robotics implementation. If you’re interested in hearing more from Hakan, sign up for the conference Software Robotics och Intelligenta Processer. 

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